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Faqs

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General Inquiries

  1. What products does TM JAPAN Company Limited offer?
    We offer high-quality Japanese used/new tires, vehicles, and auto parts.
  2. How long has TM JAPAN been in the export business?
    TM JAPAN has nearly 20 years of experience in the export industry.
  3. Where is TM JAPAN Company Limited located?
    We are based in Japan, with a sister company in Sri Lanka.
  4. How can I get in touch with TM JAPAN for more information?
    You can contact us via phone, email, or visit our office.
  5. What are TM JAPAN’s business hours?
    Our business hours are from 9 AM to 6 PM, Monday to Friday.
  6. Do you offer any warranties on your products?
    Yes, we offer warranties on select products. Please inquire for more details.
  7. How can I get updates on new products and services?
    You can subscribe to our newsletter or follow us on social media for updates.
  8. Can I visit your facility to inspect products?
    Yes, visits can be arranged by appointment. Please contact us to schedule a visit.
  9. What is the process for placing an order with TM JAPAN?
    You can place an order by contacting our sales team via phone or email.
  10. Do you provide after-sales support?
    Yes, we offer comprehensive after-sales support to ensure customer satisfaction.

Payment Information

  1. What payment methods does TM JAPAN accept?
    We accept bank transfers, credit/debit cards, and PayPal.
  2. Is a deposit required to place an order?
    Yes, a deposit is required to confirm your order. The remaining balance is due before shipment.
  3. Are there any additional fees for international transactions?
    There may be additional fees depending on your bank and the payment method used.
  4. Can I pay in installments?
    Yes, installment plans are available for select products. Please inquire for more details.
  5. How do I receive an invoice for my purchase?
    Invoices are sent via email once your order is confirmed and payment is received.
  6. What currencies do you accept?
    We primarily accept payments in USD and JPY. Please contact us for other currency options.
  7. Are there any discounts for bulk purchases?
    Yes, we offer discounts for bulk purchases. Please contact our sales team for details.
  8. What should I do if my payment fails?
    If your payment fails, please contact our support team for assistance.
  9. How secure is my payment information?
    We use secure payment gateways to ensure your payment information is protected.
  10. Can I get a refund if I cancel my order?
    Refund policies vary depending on the product and the stage of the order. Please contact us for specific details.

Additional Support

  1. What shipping options are available?
    We offer air, sea, and land shipping options depending on your location and needs.
  2. How long does delivery take?
    Delivery times vary based on the destination and shipping method. Generally, it takes 2-4 weeks.
  3. Can I track my order?
    Yes, we provide tracking information once your order has been shipped.
  4. What should I do if my order arrives damaged?
    If your order arrives damaged, please contact our support team immediately for assistance.
  5. Do you offer installation services for auto parts?
    We can recommend local partners for installation services. Please inquire for more details.
  6. How can I get technical support for a product?
    You can contact our technical support team via phone or email for assistance.
  7. Do you offer any maintenance services?
    We offer maintenance advice and can recommend local service providers.
  8. Can I return a product if I’m not satisfied?
    Return policies vary depending on the product. Please contact us for specific details.
  9. What documentation is provided with my purchase?
    We provide all necessary documentation, including invoices, warranty information, and shipping details.
  10. How do I provide feedback or suggestions?
    You can provide feedback or suggestions by contacting our customer service team via phone or email.
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〒300-0004, 茨城県土浦市小山崎 707-2
〒300-0004, Koyamazaki 707-2, Tsuchiura City, Ibaraki Pref. Japan
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029-879-7893
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